Operational Advisory
We have developed an extensive set of methodologies and diagnostic tools to provide our clients with solid solutions for complex challenges
Business Operations
Positioning business levers and employing tailored practices to solve critical business and operational issues with our clients.
When our tools and skills are combined with our client operating knowledge, opportunities are unlocked that neither side would have achieved independently. The results are powerful and rewarding for client and consultant alike.
The demand for business services continues to grow, but so do the challenges; from poorly written legacy contracts to technology that never quite meets your expectations; you don’t have to go it alone. We’ve built our reputation on refined management practices, continuous process improvement, cost control and a laser-like focus on the issues that matter most.
Across every industry worldwide, companies face increasingly complex challenges making it difficult to grow revenues and increase value. Capital constraints, unidentified performance issues, accountability to critical stakeholders, and a lack of alignment are a few common circumstances inhibiting growth and success today.
Our services are customized to the unique environment of our clients. Our solutions are industry tailored to address our client’s opportunities and challenges.
We make change happen daily. Transformation requires action and accountability. We deliver.
- Quicker acquisition integration
- Robust cultural definition and transformation
- Implementation of analytics and metrics
- Cost reduction
- Increased employee engagement
- Enhanced employee experience
- Improved productivity and efficiency
- Earlier adoption of new processes and systems
- Frequent celebration
- Business Process Improvement
- Workflow optimization
- Governance and Policy Development
- Shared Service Model
- Center of Excellence
Marketing and Brand Management
Technology
Technology is a great differentiator in today’s business landscape. Companies who drive that differentiation have higher customer satisfaction, greater client retention, and are quicker to market. Their average growth rate is faster than those who take the “it works for now” approach. In short, they drive competitive advantage.
Our experts can help you refine your company’s technology roadmap (both current and forward looking) and assure its alignment to the company’s growth plans. We can assist in your planning, analysis, scoping, budgeting, implementation, and deployment of all development efforts. We work closely with your senior leadership to aid in the setting of direction, vision, and technical strategic objectives near and long-term. Whether you are working with existing systems or looking to bring in or upgrade to fresh solutions we can help.
In fact, our subject matter experts draw from both industry knowledge and on the ground experience, to ensure that we can quickly respond to your business challenges. Building these deep domain – and process – capabilities is a continuous process, requiring significant investment in employee training and development. Our training programs are designed to impart both industry-specific knowledge, and process-specific expertise, to ensure we deliver services that creates real value to our clients. Where possible, our employees carry the same certifications, aligning our training with your requirements.
- Lead or assist in the design and execution of technology strategy for all company voice, data, corporate systems, business intelligence/automation, client technology and services platforms.
- Establish technology infrastructure, stack development and evaluation
- Technology Investment Support
- Define and implement governance processes for the company's technological architecture, networks, programming, development and/or maintenance
- Assist in the development of technical and procedural standards to ensure quality product development, technology security and company operations
- Disaster preparedness
- Systems integration planning & delivery
- System upgrade and conversion planning & management
- Workflow optimization
- Business process improvement (including automation)
- Security & Compliance
- eCommerce enablement
- Applications development
- Assist in the establishment of "onshore," "near shore," and "offshore" resources for software development, virtual help desk and IT support
- Cost containment strategies - Establish capital expense and operating expense budgets for all technologies and reporting mechanisms to monitor and control IT expenditures
- Support business case justification and cost/benefit analysts for technology investments and initiatives
- Establish/evolve a shared services model
- In-house team development
Talent Strategy
People Strategy
As CEOs continue to place a high priority on growth, HR leaders face the challenge of balancing this objective while carefully managing functional costs and efficiency. The role of HR is no longer limited to recruitment, onboarding, or payroll. The function of HR has expanded; your People Strategies now influence the business outcomes of your entire organization.
A people strategy is a set of initiatives to address the uncertainty and implications of future events that lead to changes in how, when and where work is done; who or what does the work; and even what is considered work. These changes can be driven by an organization or by trends in external forces such as emerging technology, market shifts and demographic changes.
Culture Architecture and Transformation
New frameworks, tools and skills can be extremely valuable. But if you’re looking to fundamentally change the way your organization works, we’re also here to help you reimagine and reshape your organization.
Whether you want to examine your overall business strategy, redesign your organizational structure, or create a stronger in-house culture, we can help you customize the nuances of your business and strategy.
- Innovation Strategy
- Culture Strategy
- Change and Transformation
- Custom Design Thinking Programs and Rollout
Organizational Design
Companies are full of people who can manage, but most companies are desperate for more people who can lead.
Business leaders today must deal with the fastest-changing marketplace in history. Change in organizations is a fact of life for them. Effective leadership thus requires that they stay up to date with trends in organization design, evaluate the validity of trending ideas, and determine how they might adapt them to suit their organization’s needs.
While some trends are fleeting or suitable for only a small number of companies, others promise far-reaching advantages for a broad spectrum of organizations.
Talent Development
- Defining the talent pool(s) required to deliver strategic objectives and business results
- Developing foundational knowledge and support within your organization to ensure every employee's success
- Accelerating growth through the organization by teaching new mindsets, new behaviors and broadening skill sets and knowledge base
- Facilitating the development of internal talent and reducing the cost and need for external hires
- Maximizing the return on investment through focused and targeted learning and development programs
- Enabling the effective leadership of teams to contribute to the organization's business goals and objectives through collaboration
- Building an understanding of the leadership and management expectations required at each level (and the next level)
- Encouraging leaders to act, make decisions (even with limited information), and take informed risks that drive business forward and deliver results
- Identifying and utilizing options for further leadership development both current leaders and in the coaching and development of others
Most companies invest in the learning and development of their people, and many spend significant sums doing so. Yet they generally don’t have any idea whether they’re getting any business value. Beyond teaching new employees the specifics of their jobs, most companies invest in areas such as leadership, communications, performance management, or lean operations. They typically measure impact by conducting surveys of attendees or counting how many employees’ complete courses rather than by assessing whether those employees learned anything that improved business performance.
This approach was, perhaps, acceptable when companies had money to spare. Now, most don’t. Organizations list highly capable people as one of their needs. 90% of the respondents to a recent McKinsey Survey said that building capabilities was a top ten priority for their organizations. Only 25% said that their programs are effective at improving performance measurably, and only 8% track the programs’ return on investment. We can help you build business driven programs and the analytics to measure your returns.
- Competency Modeling
- Career Advancement
- Role Leveling
- Performance Management
- Management Essentials
- Workforce Readiness
- Corporate University Development
- Certification Programs
- Soft Skills
- Sales training
- eLearning
- Learning Management Systems
- Knowledge Applications
- Knowledge Services
- Knowledge Transfer
- Curriculum Development
- Program & Content Facilitation
Succession Planning
Unplanned vacancies in critical roles pose a significant threat to organizations. Without a clear succession plan, it’s impossible to be prepared for what lies ahead. To future-proof themselves, organizations need to cultivate a pipeline of talent ready to take on critical, strategic roles when the time comes. They need a robust succession management plan.
Succession management is more than just filling gaps—it's about preparing people to be in the right places and giving them the skills to succeed. By aligning each step of your succession management process to your organization’s strategy, you can identify, assess, and develop the talent needed for future success and foster a culture where everyone can become the best version of themselves.
Internal Communications Strategy
Every thriving organization has a heartbeat — a rhythm that keeps teams aligned and motivated.
But what is this pulse? The answer is effective internal communication.
Gone are the days when employee interaction was limited to breakroom chats. Modern internal communication is the lifeblood of dynamic companies, as it helps ensure everyone marches to the same beat. Let us help you design and deliver an internal communications program and campaigns.
Human Resource Services
Proven global expertise to navigate the complex requirements and standards to maintain compliance and business health.
Our human Resources professionals bring extensive knowledge and experience to your international operations.
- Talent Acquisition and Assessment
- Workforce Readiness
- Compensation and Benefits Advisory
- HR Technology Advisory and Implementation
- Talent Analytics and KPIs
Compliance Assistance
Project Management
According to a recent Economist Intelligence report, 80% of global executives believe having project management as a core competency helped them remain competitive. To stay ahead of the pack in today’s competitive and chaotic economy, more and more companies are turning to project management to consistently deliver business results. A fully aligned project, program and portfolio management strategy encompasses the entire organization, dictating project execution at every level, and aiming to deliver value at each stop along the way. Project management is, in fact, shorthand for project, program and portfolio management and more companies are clearly seeing the payoff from investing time, money and resources to build organizational project management expertise: lower costs, greater efficiencies, improved customer and stakeholder satisfaction and greater competitive advantage.
Implementing project management across the organization helps create a strategic value chain that gives companies an edge on their competitors, particularly in high-risk sectors and markets. Being able to deliver projects on time and within budget often determines whether a company will get the next job or whether its new product hits the market.
Our project management services help companies apply contemporary project management and PMO practices to improve business performance and efficiency.
- PMO Deployment & Operations
- Project Portfolio Management
- Project Review & Recovery
- Change Management
- Demand Management
- Resources Management
- Vendor Management